STRATEGIC GROWTH:
WSS JOINS SHS
TWO TEAMS. ONE MISSION: DESIGN. SUPPLY. MAINTAIN.
TWO TEAMS. ONE MISSION:We are proud to announce that Durham-based Warehouse Service Solutions (WSS) has officially been acquired by SHS Handling Solutions®.
For over 30 years, WSS has set the standard for technical excellence in manual pallet truck maintenance. By bringing WSS into SHS, we are combining decades of specialised repair and maintenance expertise with our nationwide "Design. Supply. Maintain." infrastructure.
WHAT THIS MEANS FOR OUR CUSTOMERS
At SHS, we believe that growth should always lead to better service. This acquisition is a strategic move to ensure SHS remains end-to-end partners to our customers for their materials handling needs.
Enhanced Maintenance Capabilities
We have significantly increased our density of engineers, particularly in the North, ensuring faster response times and greater technical support for our customer operations.
A Unified Service Desk
WSS customers will now benefit from the SHS centralised Customer Service team, providing streamlined scheduling, faster parts sourcing, and proactive maintenance tracking.
Full-Lifecycle Support
Whether you need a bespoke piece of equipment, are supplying a fleet, or maintaining existing equipment, the combined strength of SHS and WSS ensures you have one partner for every stage.
We look forward to moving forward as one unified team under the SHS Handling Solutions® name starting 1st June 2026.
A MESSAGE FROM OUR MANAGING DIRECTOR
"WSS has spent three decades building a reputation for reliability and technical skill. My priority is to protect that legacy of quality while providing the team with the resources and scale they need to better support our customers. We aren't just growing our footprint; we are deepening our commitment to keeping British industry moving."
FREQUENTLY ASKED QUESTIONS
I am an existing WSS customer; who is my point of contact?
Your onsite engineering team remains the same. You will continue to see the same familiar faces, now supported by our expanded office-based Customer Service team at SHS HQ in Buckingham.
Will the WSS name change?
From 1st June 2026, the legal trading entity will become SHS Handling Solutions® Ltd. While you will see the SHS brand become more prominent over the coming months, the technical expertise and values of WSS remain with the team in the maintenance division.
I'm a current WSS customer – do I need to change anything?
Our service to you remains seamless. All existing customers will receive communication from WSS with the simplest steps needed to update your internal records. If you have not received yours or need a copy, please contact our finance team at [email protected].
We are committed to a seamless transition. If you have any questions regarding your account or our expanded services, please reach out.
Existing WSS Customers
Contact our Service Team Manager, Paul Byrne at 0800 619 0800 (select 4) or email [email protected].
Existing SHS Customers
Contact your Account Manager.