1. Introduction
This Cookie Policy explains how SHS Handling Solutions Ltd ("SHS", "we", "us", "our") uses cookies and similar technologies on www.shshandlingsolutions.com (the "Website"), including our online shop and the SHS Connect portal.
SHS Handling Solutions Ltd is a company registered in England and Wales. Our registered office is Elevation House, Unit C, Tingewick Road Industrial Park, Buckingham, MK18 1SU. We are the data controller for any personal data collected through cookies on the Website.
This policy should be read alongside our Privacy Policy, which explains how we handle personal data more generally. By choosing "I agree" on our cookie banner you consent to the use of non-essential cookies described below. You can withdraw or change that consent at any time (see section 6).
2. What are cookies?
Cookies are small text files placed on your computer, tablet or phone when you visit a website. They let the Website recognise your device, remember your preferences and understand how the site is being used.
Cookies can be:
- First-party cookies – set by the Website itself (for example, to keep items in your basket).
- Third-party cookies – set by another organisation whose service we use, such as Google or Lead Forensics.
- Session cookies – deleted when you close your browser.
- Persistent cookies – stored on your device until they expire or you delete them.
We also use similar technologies such as tracking pixels, local storage and tags loaded through Google Tag Manager. In this policy, "cookies" covers all of these.
3. Why we use cookies and the legal basis
We use cookies to make the Website work, to keep your shopping basket and login secure, to understand how visitors use the site, and to improve our products, content and marketing.
Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK General Data Protection Regulation (UK GDPR). Under PECR:
- Strictly necessary cookies do not require your consent. We rely on our legitimate interest in running a secure, functioning website.
- All other cookies (analytics, functional and marketing) are set only after you give consent through our cookie banner. The legal basis for any personal data processed through these cookies is your consent (Article 6(1)(a) UK GDPR).
If you choose "Only essentials" on the banner, only strictly necessary cookies are placed.
4. The cookies we use
The Website runs on the Odoo platform and loads tags through Google Tag Manager. The table below lists the cookies currently in use. Cookie names and durations are set by the providers and may change; we review this list regularly.
Strictly necessary cookies
These are essential for the Website to work and cannot be switched off.
Cookie | Provider | Purpose | Duration |
|---|---|---|---|
session_id | Odoo (SHS) | Keeps you logged in and maintains your shopping basket and SHS Connect session | Session / up to 3 months |
frontend_lang | Odoo (SHS) | Remembers the language of the Website | 1 year |
website_lang | Odoo (SHS) | Remembers the language of the Website | 1 year |
cookie_consent | Odoo (SHS) | Records the choice you made on our cookie banner | 1 year |
__cf_bm, cf_clearance | Cloudflare | Security and bot protection for the Website | 30 minutes – 1 year |
Analytics and performance cookies
These help us understand how visitors use the Website so we can improve it. Set only with your consent.
Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Google Analytics | Distinguishes unique visitors | 2 years |
ga* | Google Analytics | Maintains session state | 2 years |
_gid | Google Analytics | Distinguishes visitors over 24 hours | 24 hours |
_gat | Google Analytics | Limits the rate of requests | 1 minute |
im_* / Lead Forensics pixel | Lead Forensics | Identifies the business (not the individual) visiting the Website from its IP address, to help our sales team follow up with business enquiries | Up to 2 years |
Functional cookies
These remember choices you make and enable extra features. Set only with your consent.
Cookie | Provider | Purpose | Duration |
|---|---|---|---|
Live chat cookies | Odoo Livechat (SHS) | Keeps your "Chat with us" conversation open across pages | Session |
Catalogue download | Odoo (SHS) | Remembers that you have requested our product catalogue | Session |
Marketing cookies
These are used to show you relevant content and measure the effectiveness of our marketing. Set only with your consent.
Cookie | Provider | Purpose | Duration |
|---|---|---|---|
YSC, VISITOR_INFO1_LIVE, CONSENT | YouTube (Google) | Set when you play an embedded SHS video; track viewing and preferences | Session – 6 months |
li_sugr, bcookie, lidc | Set if you interact with LinkedIn content linked from the Website | 1 day – 1 year | |
_fbp | Meta (Facebook) | Set if you interact with Facebook content linked from the Website | 3 months |
5. Third-party cookies and embedded content
Some cookies are set by third parties whose services appear on the Website. We do not control these cookies, and each provider's own privacy and cookie policy applies:
Some of these providers are based outside the UK, including in the United States. Where personal data is transferred outside the UK, we rely on the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or on an adequacy decision, as described in our Privacy Policy.
6. How to manage your cookie preferences
Cookie banner. When you first visit the Website you can choose "I agree" (all cookies) or "Only essentials" (strictly necessary cookies only). To change your choice later, clear the cookies for shshandlingsolutions.com in your browser and the banner will appear again on your next visit.
Browser settings. Most browsers let you block or delete cookies. Blocking strictly necessary cookies may stop parts of the Website, including the shop and SHS Connect, from working. Instructions for common browsers:
Provider opt-outs. You can also opt out directly with some providers:
- Google Analytics: install the Google Analytics opt-out browser add-on
- Lead Forensics: use the Lead Forensics opt-out
For more information about cookies and how to manage them, visit the ICO's guidance on cookies.
7. Changes to this policy
We may update this Cookie Policy from time to time, for example when we add or remove a cookie or when the law changes. The date at the top of this page shows when it was last reviewed. Significant changes will be flagged on the cookie banner and, where required, we will ask for your consent again.
This policy was last updated on 5 November 2026.
8. Contact us
If you have any questions about this Cookie Policy or how we use your data, please contact us:
- Post: SHS Handling Solutions Ltd, Elevation House, Unit C, Tingewick Road Industrial Park, Buckingham, MK18 1SU
- Phone: 0800 619 0800 (or 01280 825740)
- Email: [email protected]
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.